We’re open Monday – Friday,
8 a.m. – 5:30 p.m.
Email us 24/7 and we will get back to you as soon as we can.
Frequently Asked Questions
Please read our FAQ before sending us a message.
Orders are made up on receipt of cleared payment. We usually dispatch within 48 hours.
If payment is received before 11:30 and special next day delivery is chosen, we will make up your item the same day so it will be received the next working day.
Standard postage can take between 3 – 6 working day to be delivered. If your order has not been received within 6 working days please check with your local sorting office.
Royal Mail do not always leave a card when trying to deliver so if your order has not been received after 10 working days please let us know.
Our customer service number is 01827 875620. After checking with Royal Mail we will send out a replacement item or issue a refund.
We take great care when we package your order to ensure a safe shipment.
If your item is received in a damaged condition, please contact us and let us know.
We will arrange to send out a replacement for you.
If an item you are in receipt of looks as if it will not fit, please don’t force it.
We make all sizes so simply return for an exchange or a refund. Repostage costs will apply.
We are only human, and mistakes can be made.
Please let us know as soon as possible so we can rectify any mistakes.
Please request a return and on receipt of the return we will send out a replacement or issue a refund.
Our return address is:
Unit 6 Cheatles Bridge, Dog Lane, Bodymoor Heath, Sutton Coldfield. B76 9JD
It’s OK to change your mind, however, returns are not accepted for personalised bespoke orders.
Please return item within 14 days, unopened with tags attached and in original packaging. Don’t forget to enclose your order number, your name and address along with the reason for the return and a contact telephone number. Please ensure you keep your postage receipt with your tracking details for reference.
I ask very polity that all returns are sent back in the new condition they were received so I can re-sell them.
If an item is not returned in an ‘as new’ condition which cannot be resold, according to Trading Standards:
…….. you do need to make sure it’s packaged in a way that means it doesn’t get damaged. Sellers can ask you to pay if something gets damaged because it wasn’t packaged properly. The seller can also ask you to pay (or reduce your refund) if you’ve reduced the value of the item. PLEASE BEAR THIS IN MIND IF RETURNING TUTUS AS I MAKE THESE TO ORDER,
On receipt of the returned item your payment will be refunded, minus our postage costs.
If an expedited postal service was requested this will not be refundable
Postage for International order are not refunded