Delivery Options
Neon Tutu Party (Honey B’s®) provide a wide choice of UK and International delivery services including standard 5 day carriage or a choice of next day delivery options.
We deliver to most postal areas in the UK and Northern Ireland, but unfortunately geographical location and carrier availability can restrict our service. There may be occasions where we may not be able to deliver certain products to outlying regions of the UK.
There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales. In these cases please allow an additional day for delivery.
PLEASE NOTE During times of peak seasonal demand (for example Halloween, World Book Day and Christmas) there may be a slight delay in the dispatch of your order, we display important customer information and delivery updates on this page under the Delivery Service Update section, so please check for details and allow extra time for delivery.
Unfortunately we can only track and guarantee BFPO parcel delivery times via the Civilian service. We ask that all BFPO customers allow sufficient time for receipt of goods, especially non-European and distant geographies. Please visit the BFPO website for more information.
We are aware there are severe problems at the moment with items going to Eire and Europe. Until these problems are resolved with Royal Mail, we are unable to fulfill orders to these locations. These problems are out of our control, so thank you for your understanding.
If you have further questions, please contact us.
Delivery
United Kingdom
UK Standard delivery
All items are sent out using the Royal Mail 1st class post. There is an option to upgrade to expedited tracked mail at checkout
Republic of Ireland
Eire is classed as International Postage therefore delivery charge is £12.99 for the first item plus £1.25.75 for each additional item
WE ARE NO LONGER POSTING TO THE REPUBLIC OF IRELAND AS ROYAL MAIL ARE EXPERIENCING PROBLEMS WITH EIRE CUSTOMS. WE ARE VERY SORRY FOR THE INCONVENIENCE THIS IS CAUSING. AS SOON AS PROBLEMS HAVE BEEN RESOLVED WE WILL OF COURSE RESTART DELIVERY.
European Union
Delivery charge is £9.99 for the first item plus £1.25 for each additional item.
WE ARE NO LONGER POSTING TO EUROPE AS ROYAL MAIL ARE EXPERIENCING PROBLEMS WITH EUROPE CUSTOMS. WE ARE VERY SORRY FOR THE INCONVENIENCE THIS IS CAUSING
Rest of the World
Delivery charges are £13.99 for the first item plus £2.50 for each additional item
UK Deliveries
Orders placed before 12 noon are normally dispatched the same day, if not then they will be sent out the next working day (Monday to Friday, excluding bank holidays). Delivery can take between 1 to 3 working days for the UK although this is not a guarantee.
In the event that an item goes missing within Royal Mail please allow 15 working days from the date of dispatch before a claim can be investigated and classed as missing. It may be prudent to check with your local sorting office in case they are holding your order. After 15 days we will then either send you a replacement, or if no stock is available, refund your payment.
If your order is over £25 we will send by recorded delivery or 48 hour courier at no extra cost. Please supply us with a mobile number or email address and we will arrange for delivery updates to be sent to you
Deliveries outside of the UK
We ship worldwide using “signed for” or “tracked” airmail services depending on your location
Delivery times are typically
EU countries – 8 – 12 working days,.. NO POSTING TO THESE COUNTRIES UNTIL CUSTOMS PROBLEMS RESOLVED.
Rest of the World – 15 – 25 working days
These delivery times are not guaranteed and can be affected by, and not limited to, availability of flights, weather, local customs or local delivery services.
For customers purchasing outside of the European Union (EU) it is your responsibility to pay any local taxes or duties due in your country
Large orders can be sent by international couriers or Global Priority so prices available upon request