Returns

I am sorry to read you want to return your order. If there is anything I can assist you with please give me a call on 01827 875620

When returning your purchase can you please ensure that your order is returned in it's original packaging with all tags attached. Can you also advise the reason for the return.

Customers must enclose the reason why they are returning any item, as failure to state a reason will result in a delay in processing your refund. Please ensure ALL of your purchase is enclosed.

I ask very policy that all returns are sent back in the new condition they were received so I can re-sell them.

If an item is not returned in an 'as new' condition which cannot be resold, and According to Citizens advice, but you do need to make sure it’s packaged in a way that means it doesn't get damaged. Sellers can ask you to pay if something gets damaged because it wasn't packaged properly. The seller can also ask you to pay (or reduce your refund) if you've reduced the value of the item.

The return address is:
Neon Tutu Party/Honey B's
Unit 6 Cheatles Bridge
Dog Lane
Bodymoor Heath
Sutton Coldfield
B76 9JD

The goods you can't return:
There are some goods you can't return if you simply change your mind, including:
• CDs, DVDs or software if you've broken the seal on the wrapping perishable and other items that deteriorate rapidly such as food and flowers
• tailor-made or personalized goods this includes custom made tutu and t-shirts.
• Underwear and earrings

We do not refund your return postage costs
On receipt of the returned items, we will issue a refund within 14 working days.

It is recommended that you return your purchase via tracked mail to ensure delivery.

Best regards.